Key Features
Ticket Management
A collaborative system with different kinds of intelligent ticket management processes driven by ITIL compliances from initiation to completion of the ticket life cycle.
CRM
innvoDesk CRM will help to grow organic customers multi-fold by enhancing customer experience and revenue growth rate.
Sales Promotion
Branding with new innovative ideas to promote sales in an easy-to-reach, to-the-spot approach for maximum utilization of prospect information received.
Knowledge Management
The advanced Self-Services & Knowledge base with frequently asked queries and intelligent information system for faster resolving of customer queries.
SLA & Escalation Management
The reliable & uncompromised processes with aligned Service Levels auto monitoring to provide best-in-class services to meet the fastest solution with the best execution and quality in time.
Workflow & Security Management
Excellent process automation with additional level of controls in security to prevent potential threats to the system.
Customer Satisfaction Survey
Measuring customer satisfaction along with highlighting problems, pain points & expectations to evaluate and acquire improvised customer relationship.
Seamless integration
Ready to integrate external systems and 3rd Party tools with service-oriented approach with never ending exploration.
Many Top-Notch Services
There are many best practices and best-in-class features available to make a world class helpdesk system for your business.
